FAQs
Frequently Asked Questions
We hope this helps answer some of your questions about our website and our products.
If you don't find the answer to your question here, please use the 'Contact' tab in the menu above, and we'll get back to you as soon as possible.
How can I contact you?
You can contact us via the "Contact" tab in the menu above. We aim to respond within one business day.
I can't see the article I'm looking for?
If you cannot find the exact item you are looking for, please use the "Contact" function and we will try to help you.
An item says "coming soon." How do I find out when it will be available?
If an item says "Coming Soon," you can enter your email address on the product page. If the product is available, you will receive an email as soon as the item is available.
You can contact us using the "Contact Us" function, and we will be able to provide you with an approximate availability date.
Where do you deliver?
Please contact us first by email for information about shipping costs, available shipping areas, and detailed delivery terms.
Please contact E-Mail: vertrieb@auroraworld.eu
Are your toys safe?
All our toys are tested according to the European safety standard (EN parts 1, 2 and 3).
What is your return policy?
There is no general right of return for commercial customers. A return can only be made if a defect can be proven.
Please contact E-Mail: vertrieb@auroraworld.eu